WhatsApp Bot
Button menus, list replies and guided flows that answer the questions you get twenty times a day, and pass everything else to your team.
Exact or partial matches fire the right reply, with as many branches as your questions need.
Offer structured choices instead of asking someone to type the right word.
Answers write straight onto the contact record, ready to segment later.
A bot conversation can be taken over by a teammate at any point, no separate tool.
Keep bots for the predictable paths and let AI replies absorb everything else, in the same inbox.
Build and edit from the dashboard; changes go live the moment you save.
Opening hours, price lists, where you are, how to order, what the status is. Automating those five clears most of the inbound volume, and it takes an afternoon to set up.
Use flows for the structured paths where you want a predictable answer, and let AI replies absorb the open-ended questions that do not fit a script. Both land in the same shared inbox.
Opening hours, pricing, order status, whatever you answer most often.
Set keyword triggers or a button/list menu for each one.
Free-text steps write answers straight onto the contact record.
Anything outside the menu hands over to a person or to AI replies.
FAQ
A bot reply can be a single keyword-triggered message or menu; a flow is a longer guided sequence of steps. Both are built in the same no-code editor and can hand over to a human.
Not on its own. Pair bot replies with AI replies so the open-ended questions a menu cannot cover still get answered.
In the same shared inbox as everything else, so a teammate can take over at any point with full history.
Free plan · Official API · Live in under a day.
