Legal
Last updated July 2026
You can cancel your subscription at any time from your account. Cancellation stops the next renewal; your plan stays active until the end of the period you have already paid for, and you keep full access until then.
Plan fees are charged in advance and are generally non-refundable for the period in progress, because platform access has already been provided. Where a charge is duplicated, taken in error, or the service was unusable for a sustained period due to a fault on our side, contact us and we will refund the affected amount.
WhatsApp conversation charges are levied by Meta, not by LoopChat. Messages already delivered cannot be refunded by us. Billing questions about conversation charges should be raised through your Meta Business account.
The free plan carries no charge and nothing to refund. Where a paid trial applies, cancelling before the trial ends prevents any charge.
Send a refund request through the contact page from the email address on the account, with the invoice reference and a short description. We aim to respond within three business days, and approved refunds are returned to the original payment method, ordinarily within seven to ten business days depending on your bank.
